Frequently Asked Questions
[ Home ]       [ Frequently Asked Questions ]

Please select a question to jump directly to its answer:


Why place an ad in IOL Motoring?

  • IOL Motoring is part of the IOL network which has over 2.2 million unique users monthly
  • IOL has the highest penetration of the English speaking market online
  • Each advert comes with more than 2000 characters available for the ad text and 5 photos
  • A secure online payment gateway
  • Five photos with every online advert
  • No commission charges, no hidden costs, just one flat fee
  • Free registration
^ Back to top

Will my ad also go into the newspapers?


NO. If you place an ad in IOL Motoring your ad will only appear online. It will NOT go into the newspapers. To place an ad in the newspapers you have to contact them directly.

^ Back to top

Why should I register?


Once you register on the easy Step by step process on myIOL you will be able to access all of IOL's product offerings such as IOL Motoring, place ads and request ad alerts for pre-specified ads.

^ Back to top

Does it cost me anything to register?


Registration is free.

^ Back to top

I am already registered with myIOL do I need to register again?


No, you do not need to register again. My IOL registration allows you to login to all IOL products such as IOL Motoring, IOL Classifieds and IOL Motoring.

^ Back to top

How do I register?


To register click on the "Register" link on the top right hand side of the horizontal navigation bar.

You will be taken to the registration site – My IOL. Complete the registration details. You will then receive an email asking you to confirm your email address. Once you click on the security link of this email your registration will be confirmed.

Remember that if you do not confirm your email address by clicking on the security link in the confirmation of registration email sent to you, you will be unable to login again once you log out. If you click on the place an ad button you will automatically be asked to register.

^ Back to top

I registered but now am unable to login. Why?


You most likely did not confirm your email address by clicking on the security link on the confirmation of registration email sent to you.

^ Back to top

I registered but did not receive a confirmation of registration email. Why?


Your email server is most likely picking up the email as SPAM and blocking it. Check your spam folders, or contact your system administrator.

^ Back to top

How do I change my personal details?


Login to your account on myIOL. You will be able to change all your personal details from there.

^ Back to top

What do I do if I have forgotten my password?


Click on the "Forgot Password?" link on the horizontal navigation bar on the home page (at the top) and follow the on screen instructions.

^ Back to top

How do I find the vehicle I am looking for on IOL Motoring?


Go to "Search ONLINE listings" OR "Search the NEWSPAPERS" on the home page. Select the options of your choice and click on "Find it". You will then be taken to the search results page where you can further narrow your search criteria such as selecting private listings only.

^ Back to top

How do I contact the seller?


If it is a private seller the preferred contact method and contact details of the seller will be there for you to use. The dealers also have contact details for each ad provided on the view ad page.

^ Back to top

How do I place an ad?


Click on the "Create an ONLINE ad" button. You will automatically be asked to register. Once you have registered, you will be asked to follow a sequence of steps to create your ad.

Step 1: Categorise your Ad
You will be asked to select the category and region that you want your ad to appear in.

Step 2: Build your Ad
You will be required to insert a title for your ad and a brief description that will show up in the browse and search results. You have over 2000 characters that can be used to write your long description. You will also be able to add photos here. You have 5 photos that you can upload with every ad. You will also be asked for your preferred contact method.

Step 3: Checkout
Here you will be taken to My IOL to complete the purchase process.

^ Back to top

When does my ad go live?


When creating your ad you will be asked to specify the starting date for your ad to appear online. This date cannot be more than 45 days from today's date. If you do not specify a date, your ad will go live at the first available opportunity. If you pay by other means then credit card your ad will go live upon receipt of funds.

^ Back to top

How do I pay for my ad?


You can pay by credit card online. We only accept VISA and MASTERCARD. We do NOT accept Diners Club or American Express at this stage. If you pay by credit card your ad will go live immediately. You can also pay by alternative means such as EFT, cash, cheque or bank deposit. You will be given a reference number to quote. Upon receipt of funds we will switch your ad on and it will be live.

^ Back to top

I have put through a credit card payment but have received an error message. What does it mean?


There could be a number of reasons for your credit card payment being rejected.

Below are a few of the error codes that you may have received and a more detailed description of each one:

Code: 990022 - The Bank was not available.
Code: 990028 - The transaction was cancelled by the user.
Code: 900001 - This usually indicates that the bank requires further information to authorise the transaction; this could be because the cardholder is nearing the credit limit or because of 'more than normal' usage on the card. We urge the card holder to query with their bank why the transaction was rejected.
Code: 900003 - Insufficient funds.
Code: 900002 - Card Expired.
Code: 900007 - Declined by the bank. Possible reasons the transaction was rejected could be because the cardholder is nearing the credit limit or because of "more than normal" usage on the card. We urge the card holder to query with their bank why the transaction was rejected.
Code: 900012 - Card reported stolen.
Code: 900013 - Restricted Card - This can occur if the card holder's banks do not allow purchases to be made over the internet. We urge the card holder to query with their bank why the transaction was rejected. This also occurs when you are trying to submit American Express or Diners Clubs cards.
Code: 990020 - This is a code for general errors that are received by the bank. We urge the card holder to query with their bank why the transaction was rejected.
Code: 991002 - Invalid amount: This is an invalid amount for the Budget Period select, i.e. a lower/no budget period should be selected for this amount. Please select an alternative period.

^ Back to top

How much does an advert on IOL Motoring cost?


An ad on IOL Motoring costs R150 and is online for 14 days.

^ Back to top

Where will my ad appear?


Your ad will appear under the category and region that you selected in creating the ad. Your ad will NOT appear in the newspapers.

^ Back to top

I am not getting any feedback from my advert. Why?


If you have not received a lot of feedback to your ad, you may want to consider the following points:
  • Is your price competitive?
  • Is your advert categorised correctly?
  • Do you have pictures?
  • Does your ad consist of a short and a long description as well as a title?
  • Is your long description detailed and explanatory?
^ Back to top

What if my vehicle is sold, how do I take my ad offline?


Click on the "My Ads" link found in the top menu. Here you will find your current list of placed ads. Click the "Mark as Sold" link.

^ Back to top

I get an error message when I go to the site. Why?


You could have browser compatibility issues. IOL Motoring only supports Firefox (version 1.5 and above) and Internet Explorer (version 6 and above).

^ Back to top

I cannot find my PRINT ad online. Where is it?


Even though we import all ads from the newspapers into the IOL Motoring site every day, your advert is not guaranteed to be on the site and may have been rejected for numerous reasons. The only way to guarantee that your ad will appear online is to place you ad online on the IOL Motoring website.

^ Back to top

How do I contact IOL Motoring for more help?


You may do so via the feedback form.

^ Back to top